Returns & Refund Policy

We do not offer returns as our products are perishable (food items). However, if you receive the wrong item, we will replace the product or issue a refund.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Since our products are perishable, we do not accept returns. This includes food, custom-made items, and any other perishable goods.

Refunds

If you received the wrong item, we will offer a replacement or refund. Refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed and you have not received your refund, please contact us at sales@zookies.com.au.

For any inquiries, feel free to reach out to us at sales@zookies.com.au.